Refund and Return Policy for Sheenupciteino

At Sheenupciteino, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please review the following guidelines to ensure a smooth return or exchange process.

1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:

  • It must be in new, unused, and resalable condition.
  • It must be returned within 30 days of the delivery date.
  • The item must be in its original packaging, including all tags, accessories, and documentation (manuals, warranties, etc.).

Certain items, such as custom-made products or opened software, may not be eligible for return. Please check the product description for specific return exclusions.

2. How to Return an Item
To initiate a return:

  1. Contact our customer service team at info@sheenupciteino.com or call us at (507) 754-5046. Please provide your order number, details of the item(s) you wish to return, and the reason for return.
  2. Our team will guide you through the return process and may provide a return shipping label if necessary.
  3. Pack the item securely in its original packaging and include a copy of your order receipt.
  4. Ship the return item to the address provided by our customer service team.

3. Refund Process
Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

4. Exchange Policy
If you would like to exchange an item for a different size, color, or model, you may do so within 30 days of purchase. The exchange process is similar to returns—please contact our customer service team for assistance. If the new item costs more, you will be asked to pay the difference. If the exchange item costs less, we will issue a refund for the difference.

5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at info@sheenupciteino.com or (507) 754-5046. We will arrange for a replacement or a full refund, including return shipping costs. We may request photos of the damaged item to expedite the process.